At RangaBhumi, every customized gift is carefully designed, personalized, packaged, and quality-checked before dispatch. As most of our products are made to order and customized as per customer request, our Return, Exchange & Refund Policy is as follows.
Returns or exchanges are accepted only in the following cases:
Product received is damaged.
Product received is defective.
Wrong item delivered.
Customers must inform us within 48 hours of delivery and provide clear photos or videos as proof of the issue.
The following products cannot be returned or exchanged:
Personalized/customized gifts with names, photos, texts, or messages.
Used or opened products.
Items damaged due to improper handling after delivery.
Products once unsealed.
Items with minor color/design variations due to display settings or printing.
Orders with incorrect personalization details provided by the customer.
Eligible products can be exchanged within 7 days of delivery, subject to verification of the reported issue.
After verifying the issue:
We will arrange a replacement or exchange of the product.
Replacement will be dispatched after the returned item is received or the issue is confirmed.
Delivery timelines for exchanges may vary depending on product availability and location.
Refunds are issued only when a replacement is not possible.
Approved refunds will be processed to the original payment method within 7–10 business days.
Shipping charges are non-refundable, unless the issue occurred from our end.
If the mistake is from our side (damaged, defective, or wrong item), we will arrange the return shipping.
In other cases, customers may need to bear the return shipping cost.
For return or exchange requests, please contact our support team with:
Order ID
Issue description
Images/videos as proof
Our support team will review your request and assist you promptly.
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