At RangaBhumi, every customized gift is carefully designed, personalized, packaged, and quality-checked before dispatch. As most of our products are made to order and customized as per customer request, our return and exchange policy is given below.

🔹 Eligibility for Returns / Exchanges

Returns or exchanges are accepted only in the following cases:

• product received is damaged

• product received is defective

• wrong item delivered

Customers must inform us within 48 hours of delivery and provide clear photos or videos as proof of the issue.

🔸 Non-Returnable Items

The following products cannot be returned or exchanged:

• personalized/customized gifts with names, photos, texts, or messages

• used or opened products

• items damaged due to improper handling after delivery

• products once unsealed

• items with minor color/design variations due to display or printing

• orders with incorrect personalization details provided by the customer

🔹 Exchange / Replacement Process

After verifying the issue:

• we will arrange a replacement or exchange of the product

• replacement will be dispatched after the returned item is received or the issue is confirmed

• delivery timelines for exchanges may vary depending on product availability and location

🔸 Refund Policy

Refunds are issued only when a replacement is not possible.

• approved refunds will be processed to the original payment method within 7–10 business days

• shipping charges are non-refundable, unless the issue occurred from our end

🔹 Return Shipping

• If the mistake is from our side (damaged, defective, or wrong item), we will arrange the return shipping

• In other cases, customers may need to bear the return shipping cost

🔸 Contact Support

For return or exchange requests, please contact our support team with:

• order ID

• issue description

• images/videos as proof

Our team will assist you politely and promptly.