Terms & Conditions
At RangaBhumi, every customized gift is carefully designed, personalized, packaged, and quality-checked before dispatch. As most of our products are made to order and customized as per customer request, our return and exchange policy is given below.
🔹 Eligibility for Returns / Exchanges
Returns or exchanges are accepted only in the following cases:
product received is damaged
product received is defective
wrong item delivered
Customers must inform us within 48 hours of delivery and provide clear photos or videos as proof of the issue.
🔸 Non-Returnable Items
The following products cannot be returned or exchanged:
personalized/customized gifts with names, photos, texts, or messages
used or opened products
items damaged due to improper handling after delivery
products once unsealed
items with minor color/design variations due to display or printing
orders with incorrect personalization details provided by the customer
🔹 Exchange / Replacement Process
After verifying the issue:
we will arrange a replacement or exchange of the product
replacement will be dispatched after the returned item is received or the issue is confirmed
delivery timelines for exchanges may vary depending on product availability and location
🔸 Refund Policy
Refunds are issued only when a replacement is not possible.
approved refunds will be processed to the original payment method within 7–10 business days
shipping charges are non-refundable, unless the issue occurred from our end
🔹 Return Shipping
If the mistake is from our side (damaged, defective, or wrong item), we will arrange the return shipping
In other cases, customers may need to bear the return shipping cost
🔸 Contact Support
For return or exchange requests, please contact our support team with:
order ID
issue description
images/videos as proof
Our team will assist you politely and promptly.